When the local network cannot access the platform, enable 1.1.1.1 and then try logging in again.
ATAS3 / 常见问题
常见问题
通过实用说明、直接导航与一致的 ATAS3 体验了解账户、付款、游戏与平台访问常见问题。
ATAS3 教程帮助
每个教程都有清楚答案。
先查看简短答案，再打开对应的图示教程，按照完整步骤顺序操作。
2121 个图示教程下方仍保留更多平台相关问题。
8 个教程
账户与安全
账户验证、找回访问资料、更新凭证及关联银行账户。
01如何完成“账户验证”？＋
02如何完成“找回 UID”？＋
03如何完成“重置忘记的密码”？＋
04如何完成“重置支付密码”？＋
05如何完成“更换 UID 邮箱”？＋
06如何完成“更换 UID 手机号”？＋
07如何完成“添加银行账户”？＋
08如何完成“删除银行账户”？＋
8 个教程
付款与记录
充值、提款、转账以及账户交易记录。
09如何完成“账户充值”？＋
10如何完成“EZPay 充值”？＋
11如何完成“S99 充值”？＋
12如何完成“提款教程”？＋
13如何完成“好友转账”？＋
14如何完成“扫码转账”？＋
15如何完成“查看交易记录”？＋
16如何完成“查看游戏记录”？＋
5 个教程
货币与转账
钱包货币、兑换设置以及 USDT 交易。
17如何完成“添加货币”？＋
18如何完成“兑换货币”？＋
19如何完成“调整主货币与结算货币”？＋
20如何完成“USDT 充值”？＋
21如何完成“USDT 提款”？＋
Good to know
常见问题
Practical help for withdrawals, bank accounts, web access, game downloads and connection issues.
Need more help? →01When I add an account for withdrawal, why does it show “request parameter is not legal”?＋
Here are two ways to resolve this issue:
- 1
Clear your browser cache. If you are using the app, uninstall it, download it again and retry adding the account.
- 2
Log in through the web link, add your bank account again and then submit the withdrawal request.
02What should I do if I cannot select an account when applying for a withdrawal?＋
Delete the bank account that cannot be selected, then add it again:
- 1
Go to Me → Bank Account Number.
- 2
Select Delete.
- 3
Select Add bank account.
- 4
Enter the complete account information and select Next.
Complete the CAPTCHA (OTP) verification
- ↓Select Send Captcha.
- ↓Get the OTP verification code from your SMS.
- ↓Enter the correct OTP code to confirm the account.
After Success is displayed, submit the withdrawal request again.
03Why do Fast Track (Hong Leong Bank) orders sometimes fail?＋
Transactions may fail temporarily because of network or banking-system issues. After submitting the order, please wait patiently. The order should be completed within 30 minutes.
04What should I do if the withdrawal amount shows “Failed”?＋
Go to the Bank Account page, delete the current bank account and add it again. Then submit the withdrawal order one more time.
05Why do I see an “Inaccessible” page after opening the web-version link?＋
Clear your phone’s browser cache or try logging in with another browser. If the web version is still inaccessible, contact customer service for assistance.
06What should I do if “Download Game” in 918KISS opens a white screen?＋
Follow the illustrated steps below: install and connect the 1.1.1.1 WARP app, return to 918KISS, select Download and choose the correct version for your device.
07Unable to access the platform or game?＋
When abroad, use TunnelBear VPN to obtain a Singapore, Malaysia or Taiwan IP address, then retry access.
Note
Access to each platform is determined by the user’s IP address. Follow all applicable local rules and regional restrictions.
