When the local network cannot access the platform, enable 1.1.1.1 and then try logging in again.
ATAS3 / 常見問題
常見問題
透過實用說明、直接導覽與一致的 ATAS3 體驗了解帳戶、付款、遊戲與平台存取常見問題。
ATAS3 教學協助
每個教學都有清楚答案。
先查看簡短答案，再開啟對應的圖示教學，按照完整步驟順序操作。
2121 個圖示教學下方仍保留更多平台相關問題。
8 個教學
帳戶與安全
帳戶驗證、找回存取資料、更新憑證及連結銀行帳戶。
01如何完成「帳戶驗證」？＋
02如何完成「找回 UID」？＋
03如何完成「重設忘記的密碼」？＋
04如何完成「重設支付密碼」？＋
05如何完成「更換 UID 電郵」？＋
06如何完成「更換 UID 手機號碼」？＋
按照圖示次序完成「更換 UID 手機號碼」。提交任何帳戶或付款變更前，請先查看每一個步驟。
開啟教學後，請按照圖片順序查看每一個步驟。如果你的頁面顯示不同，請先不要確認操作，並聯絡客戶服務。
查看圖示教學07如何完成「新增銀行帳戶」？＋
08如何完成「刪除銀行帳戶」？＋
8 個教學
付款與記錄
充值、提款、轉帳以及帳戶交易記錄。
09如何完成「帳戶儲值」？＋
10如何完成「EZPay 儲值」？＋
11如何完成「S99 儲值」？＋
12如何完成「提款教學」？＋
13如何完成「好友轉帳」？＋
14如何完成「掃碼轉帳」？＋
15如何完成「查看交易記錄」？＋
16如何完成「查看遊戲記錄」？＋
5 個教學
貨幣與轉帳
錢包貨幣、兌換設定以及 USDT 交易。
17如何完成「新增貨幣」？＋
18如何完成「兌換貨幣」？＋
19如何完成「調整主要貨幣與結算貨幣」？＋
按照圖示次序完成「調整主要貨幣與結算貨幣」。提交任何帳戶或付款變更前，請先查看每一個步驟。
開啟教學後，請按照圖片順序查看每一個步驟。如果你的頁面顯示不同，請先不要確認操作，並聯絡客戶服務。
查看圖示教學20如何完成「USDT 儲值」？＋
21如何完成「USDT 提款」？＋
Good to know
常見問題
Practical help for withdrawals, bank accounts, web access, game downloads and connection issues.
Need more help? →01When I add an account for withdrawal, why does it show “request parameter is not legal”?＋
Here are two ways to resolve this issue:
- 1
Clear your browser cache. If you are using the app, uninstall it, download it again and retry adding the account.
- 2
Log in through the web link, add your bank account again and then submit the withdrawal request.
02What should I do if I cannot select an account when applying for a withdrawal?＋
Delete the bank account that cannot be selected, then add it again:
- 1
Go to Me → Bank Account Number.
- 2
Select Delete.
- 3
Select Add bank account.
- 4
Enter the complete account information and select Next.
Complete the CAPTCHA (OTP) verification
- ↓Select Send Captcha.
- ↓Get the OTP verification code from your SMS.
- ↓Enter the correct OTP code to confirm the account.
After Success is displayed, submit the withdrawal request again.
03Why do Fast Track (Hong Leong Bank) orders sometimes fail?＋
Transactions may fail temporarily because of network or banking-system issues. After submitting the order, please wait patiently. The order should be completed within 30 minutes.
04What should I do if the withdrawal amount shows “Failed”?＋
Go to the Bank Account page, delete the current bank account and add it again. Then submit the withdrawal order one more time.
05Why do I see an “Inaccessible” page after opening the web-version link?＋
Clear your phone’s browser cache or try logging in with another browser. If the web version is still inaccessible, contact customer service for assistance.
06What should I do if “Download Game” in 918KISS opens a white screen?＋
Follow the illustrated steps below: install and connect the 1.1.1.1 WARP app, return to 918KISS, select Download and choose the correct version for your device.
07Unable to access the platform or game?＋
When abroad, use TunnelBear VPN to obtain a Singapore, Malaysia or Taiwan IP address, then retry access.
Note
Access to each platform is determined by the user’s IP address. Follow all applicable local rules and regional restrictions.
